Cancelling or missing appointmentss
Sometimes, you may want to cancel an appointment – that is no problem. You can cancel any time up to two hours before the appointment is due. We simply ask that you give at least 2 hours’ notice so we can try to fill the space with someone who may need it. We have tried to avoid implementing this policy but unfortunately, with our limited availability of appointments, and urgent clients often on a waiting list, it has now become necessary. So, if you forget to attend or do not give at least 2 hours’ notice of cancellation you will be expected to pay for the appointment.
Sometimes, when people make appointments they have to cancel and that is no problem. We simply ask that you give us at least 2 hours’ notice so we can try to fill the space with someone who may need it.
If you miss an appointment or do not give us 2 hours’ notice, please understand you will be expected to pay for the treatment.
ACC do not cover you for missed appointments so if you are currently paying ACC rates of $50 you will be expected to pay the full fee of $80.
Please do not make an appointment if you are unhappy with this arrangement.